Relationship Manager SME — CRDB Bank Tanzania | Zonal Office Western | May 2026
About CRDB Bank Tanzania
CRDB Bank is one of Tanzania’s most respected and innovative financial institutions with a strong presence across East Africa. The bank is committed to supporting economic growth by providing world class financial services to individuals, businesses, and communities across Tanzania and beyond.
With a culture built on integrity, innovation, and inclusion, CRDB Bank offers employees a dynamic and rewarding work environment where talent is recognized and professional growth is actively encouraged.
Job Overview
CRDB Bank is currently seeking a highly motivated and results driven professional to join their Retail Banking team as a Relationship Manager for SME — Zonal Office Western. This is a permanent full time position based at the Tanzania Head Office with a focus on the Western zone.
The successful candidate will play a key role in growing and managing the bank’s SME portfolio by attracting new customers, building lasting business relationships, and driving deposits and lending targets within the assigned region.
This is an excellent opportunity for an experienced banking professional who is passionate about small and medium enterprise development and wants to make a real impact in Tanzania’s financial sector.
What You Will Be Doing
As a Relationship Manager for SME you will carry out the following responsibilities:
Business Development and Customer Acquisition
You will engage potential SME customers on a daily basis to identify and negotiate new business opportunities. This includes tracking sales leads and pipelines to ensure they mature into actual business, exploring new opportunities within the Western zone, and devising strategies to maximize results. You will also facilitate the processing of SME loan applications within committed turnaround times.
Branch Support and Portfolio Management
You will work closely with branches to develop and monitor strategic plans based on local market surveys and customer feedback. This includes reviewing branch portfolio performance regularly and putting in place corrective measures whenever results deviate from targets. You will also drive cross selling of the bank’s full range of products and services to SME customers with a particular focus on digital payment solutions including Lipa Namba, POS terminals, and Internet Banking.
Customer Relationship Management
A key part of your role will be building and maintaining strong long term relationships with both existing and new customers. You will serve as the primary point of contact for SME customers in your zone and conduct regular customer engagement activities to improve satisfaction, retention, and long term loyalty.
Portfolio Quality and Risk Management
You will monitor the overall quality of the SME portfolio in line with the bank’s approved guidelines and track delinquent accounts to control non performing loans. You will share weekly and monthly collection performance updates with the Coverage Manager and prepare detailed zonal portfolio and performance reports for management review.
Deposit Mobilization
You will actively support branches in mobilizing SME deposits by engaging customers and implementing effective strategies to achieve the bank’s deposit targets.
Who Should Apply
CRDB Bank is looking for a qualified and experienced candidate who meets the following requirements:
Education
An advanced diploma or degree in Business Administration, Accountancy, Economics, Finance, or any other related field.
Experience
A minimum of five years of hands on experience in SME lending. The ideal candidate must have comprehensive knowledge of the full SME loan cycle from origination to repayment, as well as solid experience in credit underwriting and credit risk assessment.
Skills
The right candidate must demonstrate excellent sales, interpersonal, and networking skills with the ability to communicate effectively with a wide range of stakeholders. Strong persuasion and negotiation skills are essential along with excellent presentation abilities and a thorough understanding of banking industry regulations and SME market dynamics.
Why This Opportunity Stands Out
Working as a Relationship Manager at CRDB Bank gives you the chance to be at the heart of Tanzania’s growing SME sector. Small and medium enterprises are the backbone of Tanzania’s economy and this role puts you in a position to directly support their growth while building a highly rewarding career at one of East Africa’s leading banks.
CRDB Bank offers competitive compensation, structured career development, and a modern inclusive work environment where your contribution truly matters.
CRDB Bank’s Commitment
CRDB Bank is dedicated to upholding sustainability and good governance practices. The bank promotes an inclusive workplace and strongly encourages applications from women and individuals with disabilities.
It is important to note that CRDB Bank does not charge any fees during the application or recruitment process. Any requests for payment should be disregarded immediately as they do not represent the bank’s practices.
Only shortlisted candidates will be contacted.
Job Details At A Glance
- Company: CRDB Bank PLC
- Position: Relationship Manager SME — Zonal Office Western
- Department: Department of Retail Banking
- Job Type: Permanent Full Time
- Location: Tanzania Head Office
- Openings: 1 Position
- Experience Required: Minimum 5 Years in SME Lending
- Education: Advanced Diploma or Degree
- Application Deadline: May 21, 2026
How To Apply
Interested and qualified candidates are encouraged to submit their applications before the deadline on May 21, 2026. Ensure your CV clearly highlights your experience in SME lending, credit risk, and relationship management.
👉 Click here to apply on the official CRDB Bank careers portal: careers.crdbbank.co.tz
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